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Samsung Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass
EE Model #: RAF18DUU12
·
Manufacturer Model #: RA-F18DUU12/AA
·
UPC/EAN: 887276648040

Samsung Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass

EE Model #: RAF18DUU12
·
Manufacturer Model #: RA-F18DUU12/AA
·
UPC/EAN: 887276648040

9999

99.99

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Color Options

At a Glance

  • Customizable and changeable refrigerator door panels
  • Choose from a range of colors and finishes
  • Create a space that fits your style
  • Expresses your personal style
  • Top Panel
  • For: RF23A9675AP/AA, RF29A9675AP/AA, RF23A967541/AA, RF23A9675MT/AA, RF29A967541/AA, RF29A9675MT/AA

    What's in the Box

    • Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass
    • Documentation

    Expert Sales Advice

    Have a question? Get an answer from one of our experts.
    See availability »

    Live Chat | 615-346-1419 | Email Us
    Samsung RAF18DUU12 view 1
    Samsung RAF18DUU12 view 1
    Samsung RAF18DUU12 view 2
    Samsung RAF18DUU12 view 3
    Samsung RAF18DUU12 view 4

    Manufacturer's Description

    At a Glance

    • Customizable and changeable refrigerator door panels
    • Choose from a range of colors and finishes
    • Create a space that fits your style
    • Expresses your personal style
    • Top Panel
    • For: RF23A9675AP/AA, RF29A9675AP/AA, RF23A967541/AA, RF23A9675MT/AA, RF29A967541/AA, RF29A9675MT/AA

      What's in the Box

      • Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass
      • Documentation

      Expert Sales Advice

      Have a question? Get an answer from one of our experts.
      See availability »

      Live Chat | 615-346-1419 | Email Us

      Product Description

      Personalize your Bespoke 4-Door Flex™ Refrigerator with customizable and changeable refrigerator door panels. Choose from a range of colors and either steel or glass finishes, to design a refrigerator that expresses your personal style. If you want to update your décor, you can simply change the color of your refrigerator by choosing new panels.

      Color Customization

      Customize the design of your refrigerator with changeable door panels. Choose from a variety of colors and two finishes to create a space that fits your style.

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      Product Specifications

      Type:
      Refrigerator Accessories

      Color Category:
      White

      Color:
      White Glass

      Width (In.):
      17 5/8"

      Height (in):
      38 3/8"

      Weight (lbs.):
      8.81 lbs.

      Product Reviews

      Review Snapshot

      1.5

      24 ReviewsWrite a Review
      22%
      of respondents would recommend this to a friend

      Ratings Distribution

      Most Liked Positive Review

      Easy to install and looks great!

      My husband and I bought the Bespoke 4-door Flex refrigerator and received the promo of a free set of panels. As others have stated, the color selection wasn't what I hoped for but the fact we were getting free panels was only a bonus as we were ready to buy the fridge without that promo. I picked st...

      Versus

      Most Liked Negative Review

      Panels are always out of stock

      After promoting the free set of panels with purchase, all the options became out of stock. Specifically purchased to add color to our kitchen and now I'm afraid they will never come back in stock and I'll just have a four panel steel fridge. Support provides no answers on timelines or notification...

      Reviewed by 24 customers

      Free panels? What panels? Where are the panels?

      Submitted 15 days ago

      By duped_by_Samsung

      From Twin Cities

      Verified Reviewer

      Reviewed at

      samsung.com

      We bought the 4-Door Flex as part of our full kitchen remodel. One of the selling points was the customizable/changeable panels AND the promotion for a free set of panels. Our first problem with Samsung was getting the promotion code for the free panel offer. We contacted customer service via phone and email and went back and forth for 2 months. After we finally got the code, we come to find out that despite advertising their range of 12 colors, they only have the "basic" colors (black, white, stainless steal) in stock at any time. We were under the impression that the free panels were for any of the colors in the range. The reviews posted before mine show a similar theme. This is a big customer experience mistake Samsung and you need to make it right. When will the full range of panels be back in stock?? Probably conveniently after the promotion period ends.

      Was this review helpful to you?

      I feel like i was scammed :(

      Submitted 1 month ago

      By scammedbysamsung

      From Tucson, AZ

      Verified Reviewer

      Reviewed at

      samsung.com

      Like many of the other people writing reviews I feel like i got scammed into buying this fridge with the expectation of being able to replace the panels with cool colors only to find that the promo took months to get approved and then they ran out of stock. Ugh.

      Official Response by Samsung - BV

      Greetings, We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you. We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel. Please feel free to contact us using the options below. We look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information. ^Rainly

      Bottom Line No, I would not recommend to a friend

      Was this review helpful to you?

      Easy to install and looks great!

      Submitted 2 months ago

      By Izzybelle

      From Yucaipa, CA

      Verified Reviewer

      Reviewed at

      samsung.com

      My husband and I bought the Bespoke 4-door Flex refrigerator and received the promo of a free set of panels. As others have stated, the color selection wasn't what I hoped for but the fact we were getting free panels was only a bonus as we were ready to buy the fridge without that promo. I picked stainless steel for the top (figuring we will have an extra set if the originals became dented or scratched) and black glass for the bottom to match with our other Samsung appliances that were all stainless steel and black glass. Oh my goodness the refrigerator looks so good and it match's the other appliances so well. I've realized since our other appliances aren't the models that you can change out the panels, getting the black glass matched so much better than any other color option I may have chosen. When I contacted customer service to ask about the difference between the 2 whites, the rep reminded me to add the suction cup device to my cart as that would be needed. I'm thankful they pointed that out and that was free as well. Shipping was quick too. My husband switched out the panels and said it was super simple and quick, hassle free!

      Bottom Line Yes, I would recommend to a friend

      Was this review helpful to you?

      FREE PANEL OFFER SCAM

      Submitted 2 months ago

      By Rich

      From undisclosed

      Verified Buyer

      Reviewed at

      samsung.com

      We purchased this refrigerator for the Customization ability and the ALLURE of the free 4 panels offer only to be STILL not able to find availability of them!!!! You advertise this "CUSTOMIZABLE REFRIGERATOR" and throw in a free panel offer only to not make good on it. We have an approval for the offer and a Certificate number to redeem but what good is that if there is NO AVAILABILITY. I agree with another customer who believes this is a SCAM and FRAUDULENT and that the availability of these panels will not be until the offer expires. Keep in mind my refrigerator is QUITE expensive as I purchased the full screen tablet with AI. I will be registering a complaint with the Better Business Bureau as well as Consumer Affairs in regards to this matter and will point out to both the list of other customers you have done this to as well. UNACCEPTABLE!

      Official Response by Samsung - BV

      Hi Rich, I can understand how disappointing it must be to have the approval and certificate but no way to redeem them. I have shared a Samsung link below that you can use to reach out to us regarding your certificate to redeem since you have pointed out that the Bespoke panel you like isn't available for you. Help Center: https://order-help.us.samsung.com/ Should you need assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147998879 to help our team pull up your information. Leo

      Was this review helpful to you?

      False advertisement, bait and switch

      Submitted 2 months ago

      By TheEric

      From Raleigh, NC

      Verified Reviewer

      Reviewed at

      samsung.com

      I was told one of I purchased the refrigerator that I would be able to order different panels . I went with the refrigerator that I didn't love with the expectation I could get different panels and make it what I wanted. I've been checking regularly over the past few months only to find the nearly all of the panels are out of stock. I'm willing to go with several different design options but nothing is every in stock. And the time to claim the rebate is almost up. I think this is intentional, Samsung offered a benefit to attract customers, but ensured limited availability so few could use the rebate. A bait and switch! I find it difficult to believe that Samsung can't stock the panels but other stores have plenty.

      Official Response by Samsung - BV

      Greetings! It's disappointing when promised options are unavailable, especially when you're eager to take advantage of the rebate before time runs out. We would love to speak to you directly about your experience and determine what steps can be taken to help with your situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147968087 to help our team pull up your information. Leo

      Was this review helpful to you?

      Replacement Panels never available

      Submitted 2 months ago

      By GGDD

      From undisclosed

      Verified Reviewer

      Reviewed at

      samsung.com

      I have purchased the appliances in black and I have requested the fridge in black as well, I was told to purchase the silver one and I will receive a code to get the free black replacement panels... they are never in stoke, th customer services only said check online to see when they are back. in stock.... so frustrating, so disappointed on Samsung.

      Official Response by Samsung - BV

      Greetings! It sounds incredibly frustrating to have made a purchase with the expectation of being able to personalize your refrigerator, only to find that the panels you were hoping for are rarely in stock. We would love to speak to you directly about your experience and determine what steps can be taken to help with your situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1147969201 to help our team pull up your information. Leo

      Was this review helpful to you?

      False Advertising by Samsung!!

      Submitted 3 months ago

      By Cammi8

      From undisclosed

      Verified Reviewer

      Reviewed at

      samsung.com

      The promo claim of course did not work and had to contact customer service for them to do an override and open a ticket. They did not care to contact anyone to have the claim submission fixed (now we know why). Took over 14.5 weeks to get a response!! Finally get a response and approval and there are no panels in stock and seems they have been out of stock for months. Complete scam and false advertising from Samsung as everyone is stating. Samsung you really need to do better and make this right. Stop scheming customers.

      Official Response by Samsung - BV

      Hello Cammi8, We understand the disappointment about the panels' availability. We suggest contacting us via the options below to speak with a live representative for further assistance should you need to follow up on the panels. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

      Bottom Line No, I would not recommend to a friend

      Was this review helpful to you?

      Panel color not available!

      Submitted 3 months ago

      By Nonny

      From undisclosed

      Verified Buyer

      Reviewed at

      samsung.com

      This review is on panels being out of stock. Bought my refrigerator, which I do love in August 2024 and have not seen the panels I want as of yet. Looking for the green panels. At this point, I believe a refund for the panels should be given. This is becoming more frustrating than it's worth.

      Official Response by Samsung - BV

      Hello, We know the disappointment about the panel being out of stock. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

      Was this review helpful to you?

      Where are the colors?

      Submitted 3 months ago

      By Stu Pickles

      From New York

      Verified Reviewer

      Reviewed at

      samsung.com

      Get it together… why even offer replaceable panels (that also show various colors) when there are only 3 options available. Maybe you should move your production stateside and this wouldn't be an issue.

      Official Response by Samsung - BV

      Greetings, We understand your disappointment for the color of panel that you want being out of stock. Let us help. You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order. Thank you and have a great day! -Ricardo

      Was this review helpful to you?

      Panels NEVER available

      Submitted 3 months ago

      By Disappointed

      From Tulsa, OK

      Verified Reviewer

      Reviewed at

      samsung.com

      Panels are out of stock and you call customer service or parts and they don't have a clue. You sell these with the promise of customizable panels and even this page displays 12 colors but you haven't had most of the colors for a year!

      Official Response by Samsung - BV

      Hi there, We can feel your dissatisfaction about the availability of the panels. We are here to help you in every way we can. Please check on this link to check the availability of the panels. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-matte-black-steel-top-panel-ra-f18duumt-aa/ If you still need further assistance, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung refrigerator at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rodel

      Bottom Line No, I would not recommend to a friend

      Was this review helpful to you?

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