Our expansive 175° vertical field of view lets you see more, like packages pushed up against your door. Smart Focus pans the view to show visitors more clearly.
Get every detail, day or night
Powerful sensors let the camera display color images longer as the sun goes down, and allow for high quality images in full darkness for peace of mind all night.
Designed to withstand the test of time for always-on security
Smart Doorbell Camera is built without batteries so it can handle extreme temperatures, and backed by an industry-leading warranty.
Smarter alerts, fewer unnecessary notifications
Smart Detection, powered by multiple layers of intelligence and advanced radar verification, means you only get notified for people and packages*, so your phone doesn’t send false alerts from passing cars or blowing leaves.
Setup was easy. It did not work with my very old mechanical chime as I expected so I use the chime function in Homekit to ring through my homepods. I like the snapshot feature and ability to talk and listen through the doorbell which does not require a subscription. Video and sound quality is very g...ood. I already have cameras around my house that
record and store video so I do not need the subscription service.
VersusVS
Most Liked Negative Review
3
Good First Effort, But Needs Some Work
The Ecobee Smart Video Doorbell is my first video doorbell. Now that I have had it for a few weeks, I can see it is a good first effort, but it needs some work to make it better. It hasn't lived up to the product description in my opinion.
The angle mount is not enough of an angle to center the det...ection area in the center of the camera view. It needs more of an angle. I get too much of the wall on the right camera view and not enough of the area in front of the door on the left of the camera view. I hope Ecobee will eventually offer a variety of angle mounts with different amounts of angles. The included one is not sufficient for my installation.
Even though I have the seasonal wall decoration outside of the the customizable camera view, it is frequently causing false "Motion" and even "Person" detections when the wind blows the decoration tassels even a small amount. I also get false detections when the wind sways the porch swing. Unfortunately, there is no way to remove the porch swing from the detection area.
Ecobee tech support was excellent when I inquired about how to wire my two chimes. They directed me to a link for a wiring diagram that was just perfect for my type of two-chime installation. The installation kit includes two adaptor wires with spade lugs on the ends to assist in connecting the doorbell to the doorbell wiring. I was very glad for these as it was the only way to make the connection due to the short length of the doorbell wires at the doorbell mount. I really could have used two more of those little spade-lug wire adaptors to connect the wiring to the transformer. I suggest Ecobee include more than two of those spade lug wire adaptors for customer convenience in transformer wiring.
By the time I get a detection notification on my phone, open the Ecobee app and click on the live camera view, and then wait too long for the live camera view to load, I sometimes miss what happened. Then I have to wait for the video to post to the history and play it back later to find out. The live camera view just takes too long to load. And I have super high-speed Wi-Fi and an extremely fast fiber internet connection.
I had a package delivered once without being detected. The delivery person had placed the package on the top edge of the porch at the top of the steps. In trying to figure out why this package delivery was not detected, I discovered that the default detection distance was set at 10 feet. Even though the top edge of the porch is less than 10 feet away from the camera, the camera did not detect the delivery. I changed the detection distance from the default of 10 feet to 20 feet to solve this issue.
I really like the cool pan and zoom feature, except when it pans and zooms to the wall decoration when the wind blows the tassels on the decoration a bit. This happens even though the decoration is not in the customized detection area. Also the pan and zoom is quite jerky. Otherwise, I really like the pan and zoom feature. It's a very nice touch.
I probably will not subscribe to the monthly security subscription as I have found, through my research, that the monthly charge is not competitive enough.
In summary, the installation went smoothly but took a couple of hours. It would have been easier if there were two more spade-lug wire adaptors included. Fortunately I happen to have a masonry bit the right size. Most people won't have one. It would be good if Ecobee included a masonry bit in the installation kit. There are too many false detections and customizing the detection zone doesn't seem to reduce them. The angle mount does not have enough angle for my situation. All things considered, it is a great first try at a smart doorbell, but it really needs some improvements. And this coming from a first-time smart doorbell owner. My expectations set by the product descriptions compared to my actual experience is why I say it needs some improvements.
Reviewed by 126 customers
1
Sucks, buy something else, or wait for v2 premium
Submitted 2 months ago
By EngineerRabb
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
The ecobee door bell has complaints about connectivity and the speed at which video becomes available when opening the app. I passed that off as people having poor setups. I have one of the most over the top home network setups you can have, and video still lags, doesn't show up on thermostats correctly, and takes 20ish seconds to arrive in app. The doorbell spuriously identifies nonexistent people and sends alerts, will send you dozens of package alerts when one is left on your doorstep, and fails to connect video when someone actually rings your doorbell.
Avoid this like the plague. The doorbell is obviously underpowered in processing and networking. The integration would be awesome if it wasn't buggy and underperforming. I'd consider returning this if I didn't drill new holes in my door frame for it. If I were you, I'd wait for the doorbell premium V2 that there will inevitably release.
2
Not great
Submitted 3 months ago
By Marshall 582
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
Slow. Someone rings doorbell but is gone before it connects.
Also only films motion activated. Cans scroll time screens like a nest door bell
2
Won't connect to homekit
Submitted 4 months ago
By Chesty1970
From undisclosed
Verified BuyerVerified Reviewer
Reviewed at
ecobee.com/
Great video quality day or night. Won't connect to HomeKit which is why I got it. Hours troubleshooting with tech support and buying additional items like new transformer and a WiFi band extender. Nothing works. Don't buy if you are wanting to use this device with HomeKit. I wish I did my research on it. There are many posts with people having the exact same issues. Tech support couldn't help and basically kept sending me the same troubleshooting steps. This is the only smart device in my home that won't connect like I wanted it too.
4
Amazing coverage
Submitted 5 months ago
By Kenia N
From undisclosed
Verified BuyerVerified Reviewer
Submitted as part of a sweepstakes entry
Reviewed at
ecobee.com/
Im so in love with this doorbell camera. I love how I can adjust the areas to cover and how bright it is! Connecting it was super easy and also once you download the app you can just follow the easy instructions! It's done in no time!
The only thing I didn't like at all is that the night vision is black and white even if my lights are on it's still black and white. Wish that can get an update but other than that I love it!
3
Great Doorbell Camera's with Premium Thermostat
Submitted 6 months ago
By Jdsenter
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
Got new HVAC system, came with Premium Thermostat, got two Doorbells, both are connected to in-door chime, using individual adapters, one wired to ding, one wired to ding-dong. Doorbell's work great, except when sun light is directly on the camera, homekit shows video, but thermostat and mobile app fail to have live view. Don't understand the need to charge for package detection and rich notifications which have nothing to do with cloud services, same for pause when door is open, trying to save money not transfer money saved to ecobee's greedy pockets. MSRP is a lot for what you get out of box once subscription ends, maybe charge more up front or give an unlock code so we can get full functionality? Otherwise for a doorbell, it rings on the thermostat, thru homekit, Alexa and Google, lets me get more info thru integrated services. I like the look of the camera on the wall, used existing wires and transformer (did not know I had a great transformer moved the wire from 16v to 24v, and it automatically supported both doorbells). They need to update their wiring diagram as they don't have the chime adapter used for second unit, but works great with my configuration. Love the integration with the Thermostat and the whole house chime, wish they gave you options to the have distinctive rings, hard to know which doorbell was pushed as they have the same ring sound. Same thing with door sensors, they have the same audio so you have to go to the door or look at the app to figure which door was opened. If they had distinctive audio you would know just from the sound. Wish something was displayed on the Thermostat as to door opened as well. So many possibilities for integration. But the paywall is a hugh negative, would have given 5 stars, these devices are extremely expensive for what you get after free trial is over. If they wanted to charge more for the device I would have paid more to keep the non cloud services, but any money saved would go to their subscription. I am hopeful they will ditch the subscription for non cloud services, one day, but until then it works as I need it to.
5
Great quality
Submitted 7 months ago
By Chelsey R
From undisclosed
Verified BuyerVerified Reviewer
Submitted as part of a sweepstakes entry
Reviewed at
ecobee.com/
I am in love with this eco bee camera. It actually did take a while for me to install only because I was afraid of messing up the wires for our doorbell. But I was able to get assistance but the camera is great quality. When it arrived it was well packaged. The camera is water resistant which is great because my mother-in-law waters her plants by the camera.
5
Easy setup and works great
Submitted 8 months ago
By John727
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
Setup was easy. It did not work with my very old mechanical chime as I expected so I use the chime function in Homekit to ring through my homepods. I like the snapshot feature and ability to talk and listen through the doorbell which does not require a subscription. Video and sound quality is very good. I already have cameras around my house that
record and store video so I do not need the subscription service.
1
Didn't work out of the box
Submitted 8 months ago
By Andy M
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
We had this installed by professional electricians as part of our home remodel. The chime adapter is faulty but support's solution is to either get a work order from the electrician stating the troubleshooting tips or spend time on the phone with them rewiring the adapter to see if it is really faulty. Pretty certain certified electricians know how to follow a wiring diagram. You ever successfully get a written work order from an electrician of troubleshooting steps? Didn't think so. And I don't feel like paying the electrician to sit on the phone with customer service to troubleshoot what they have already done to come to the same conclusion. Just a waste of time.
5
Video doorbell and thermostat
Submitted 9 months ago
By Matthew
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
Great product video doorbell was second purchase really love the brand quality
1
Not everything should be subscription based
Submitted 9 months ago
By Unrelated
From undisclosed
Verified BuyerVerified Buyer
Reviewed at
ecobee.com/
Stop ripping off customers, with shady 60 day free policy then boom all features are behind a pay wall. How about you make a good product for a fair price and let someone pay for it, instead of trying to rope people into another subscription
Hardwired for a reliable view, no matter the weather
See more at your door
Built to last outdoors
Only get alerts that matter
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